We are changing how we request information from providers via 17³Ô¹ÏÍø Online
Following a successful pilot with providers towards the end of 2021, we will be switching on a new direct messaging feature for all providers from 8 June.
The new feature has been developed to make it quicker, easier, and safer for providers to send us documents.
What’s new?
From 8 June, the new secure feature will replace the use of email when we request documents from your service. These requests will appear directly in your account. Each Responsible Individual/Registered Person will receive an email alert prompting you to log into your 17³Ô¹ÏÍø Online account when a document request has been made.
Why we’ve made this change
The need to request documents quickly and easily, track those requests, provide definitive timelines for a response, keep documents secure and only keep those documents for the time required, is of paramount importance to 17³Ô¹ÏÍø given the often sensitive nature of the information required to help us in our work.